Basic
Keep the lights on
€120 / month
48h response
- Updates & security patches
- Weekly backups
- Uptime monitoring
- 2 hours of work / month
Technical Support
Your systems, quietly kept Online
Monitoring, updates, backups and a responsive team on call — so problems get solved before your customers notice them.
Pricing
Plans: Technical Support
Pick the level of cover you need — upgrade or downgrade any month.
Standard
Small business
€290 / month
24h response
- Everything in Basic
- Daily backups
- Error monitoring
- 5 hours of work / month
- Monthly report
Popular
Business
Most popular
€590 / month
8h response
- Everything in Standard
- Performance monitoring
- 12 hours of work / month
- Content & small features
- Quarterly improvement plan
Premium
Business-critical
€1 200 / month
4h response
- Everything in Business
- 30 hours of work / month
- Staging environment
- Release management
- Dedicated engineer
Enterprise SLA
24/7 coverage
custom
1h response
- 24/7 on-call rotation
- Contractual SLA & penalties
- Infrastructure management
- Security & compliance reviews
- Dedicated account team
What's included
How we deliver this service
A focused scope, agreed up front — no vague retainers.
Maintenance
Updates, dependency upgrades, backups and security patching.
Monitoring
Uptime, error and performance monitoring with alerting.
Incident response
Agreed response times and clear escalation when something breaks.
Improvements
A monthly budget for small features and continuous improvement.
Technology stack
Our stack: Technical Support
Proven, maintainable tools — chosen for your case, not for our convenience.
Monitoring
- Uptime alerts
- Error tracking
- Performance budgets
Platforms
- WordPress
- WooCommerce
- React & Node
- Custom PHP
Safety
- Automated backups
- Restore drills
- Security updates
Delivery
- Ticketing
- CI/CD
- Monthly reporting
How it works
How projects run: Technical Support
A clear sequence with deliverables at every step, so you always know where the project stands.
01
Handover audit
We review hosting, code, backups and access, then document the current state.
02
Stabilise
Critical fixes, updates and monitoring set up before anything else.
03
Monitoring & backups
Uptime alerts and automated backups with a tested restore procedure.
04
Monthly improvements
A fixed budget of hours each month for changes you actually need.
05
Reporting
A short monthly report: what happened, what was fixed, what we recommend next.
Who it's for
Who it is for: Technical Support
If you recognise your situation here, this is the right service to talk about.
Businesses without an in-house dev
You need someone responsible for uptime, updates and small changes.
Projects after handover
The original agency is gone and nobody maintains the site.
Revenue-critical sites
Downtime costs you money, so monitoring and fast response matter.
Why us
Why teams pick us: Technical Support
Delivery habits built over hundreds of launches — this is how we work with you.
Response times in writing
Each plan states response and resolution targets — no vague promises.
Any stack we can read
WordPress, custom PHP, React, Node — including projects we didn't build.
Proactive, not reactive
Monitoring, updates and backups so most incidents never reach your customers.
Transparent hours
You see exactly what was done each month and what it cost.
Case studies
Case studies: Technical Support
Selected projects from this service.
What you get
- Support plan with response times
- Backup and recovery process
- Monitoring dashboards
- Monthly maintenance report
- Direct contact channel
Technologies & focus areas
- Websites
- Web applications
- Mobile applications
- Infrastructure
Also useful