AI & Automation · SaaS
Helio Assistant
AI support chatbot on the website and Telegram, handling first-line requests.
Year: 2025Duration: 7 weeksServices: AI & Automation
The challenge
The support team spent most of their day answering repeat questions, while sales leads sat unqualified in a shared inbox.
Our approach
- Knowledge base ingestion with retrieval over product docs and past tickets
- Assistant deployed to website chat and Telegram with human handoff
- Lead qualification flow that scores and routes conversations to CRM
- Guardrails, logging and weekly quality review of answers
Results
74%
Tickets resolved without a human
<30s
First response time
+35%
Qualified demo requests
Technologies
- OpenAI
- Node.js
- Telegram API
